FAQs
What is the Hibernian FC Online Account?
+The Hibernian FC Online Account provides fans with a single online account to access the Club’s digital properties including hibernianfc.co.uk and ticketing (http://eticketing.co.uk/Hibernianfc)
Only one account with one password is now required ensuring a more consistent experience when making purchases online and reducing the chances of forgetting passwords or usernames. Fans also now have greater control over how they hear from us through their preference centre.
Supporters will need to create their Hibernian FC Online Account in order to purchase match tickets/season tickets and in time this will include memberships and merchandise online as well as to watch live matches and video on demand on Hibs TV.
Supporters will be able to complete and update their personal details in the profile section of their Hibernian FC Online Account, and also change their preferences on receiving marketing information from the Club.
Who needs a Hibernian FC Online Account?
+Everyone, including supporters already with existing ticketing accounts. Supporters will need to create their Hibernian FC Online Account in order to purchase match tickets/season tickets and in time memberships or merchandise online and to be able to watch live matches and video on demand on Hibs TV.
When will I need to create my Hibernian FC Online Account?
+A Hibernian FC Online Account will need to be created in order to make any online purchases from www.eticketing.co.uk/hibernianfc, and on our main website www.hibernianfc.co.uk
How do I create a Hibernian FC Online Account?
+Simply visit hibernianfc.co.uk and click on ‘Login/Register’ in the top right corner. Click ‘Create Account’ and enter your details and create a password. If you currently have a ticketing account, you must sign up with the same email associated with your current ticketing account in order to be able to successfully link these accounts and keep your ticketing transaction history. You will then receive a verification email where you will need to click the link. Once you have completed your preferences your account will be successfully activated and you’re all set.
I haven’t received the confirmation email?
+If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait, you will see the ‘Awaiting Confirmation Email’ page. When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open up a new browser tab for you to login with your email and password for the first time. This is just to check the email is indeed yours.
Please note, it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps: Check your junk and spam folders.
Ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your Hibernian FC Online Account. Add login@hibernianfc.co.uk to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.
If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen, and as you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.
If none of the steps above work, please contact login@hibernianfc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
I can’t click on the link in the confirmation email?
+Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content. If you have received the email but cannot click on the link, try
- adding login@hibernianfc.co.uk to your ‘safe sender’ list
- right click on the link, and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and go.
What about my old ticketing account?
+Supporters must link their old ticketing account to their new Hibernian FC Online Account in order to retain their transaction history. Please click here to start the process which only needs to be done once.
When linking my accounts it says no account found when I enter my client reference number?
+This means the email address used to register your Hibernian FC Online Account does not match the email address held at the Ticket Office. You must register for the Hibernian FC Online Account with the same email address associated with your current ticketing account in order to carry over any ticketing history and link this account.
If you are not sure which email address is held at the Ticket Office, please contact them by telephone or email login@hibernianfc.co.uk to ensure the correct email address is held for you, and try to link accounts again 24 hours later.
When linking my accounts it says my Client Reference is wrong?
+Please ensure you have used your correct client reference number from your season ticket or membership card, or from a previous ticketing purchase. If you are a Season Ticket Holder, your client reference number will appear on your season card. If you have purchased tickets then your client reference would be on the confirmation of purchase emails. You will need to disregard any zeros that may appear before your account. For example, if your card says 0012345, your client reference number is 12345.
Will I need to login every time?
+No, once you have logged in once on each device (i.e. desktop, mobile, tablet etc...) you won’t have to log in again as our websites will remember your details which will ease your journey through our different websites
Click here to login.